View step-by-step answers to common hearing questions
Connectivity and Pairing
How to pair hearing aids with an Android phone
How to pair hearing aids with an Android phone Demonstration of pairing hearing aids with an Android cell phone via Bluetooth and verifying successful pairing in Thrive Hearing Control App. Screen share of Android phone shown on half of the screen.
How to re-pair your hearing aids with an iPhone
How to re-pair your hearing aids with an iPhone Demonstration of how to troubleshoot re-pairing hearing aids with an iPhone. Screen share of iPhone and troubleshooting methods shown on half of the screen.
How to pair your hearing aids to an Audibel/Starkey accessory
How to pair your hearing aids to an Audibel/Starkey accessory Demonstration of pairing hearing aids to an Audibel/Starkey accessory via the Thrive Hearing Control App. The Table Mic accessory is being used in this video. Screen share of iPhone and Table Mic lights shown on half of the screen.
How to pair CIC hearing aids to an Android device
How to pair CIC hearing aids to Android device Visual demonstration of pairing CIC hearing aids to an Android phone within the Thrive Hearing Control App (no voiceover of instructions)
How to pair rechargeable hearing aids with an Android device
How to pair rechargeable hearing aids with Android device Visual demonstration of pairing RIC Rechargeable hearing aids to an Android phone within the Thrive Hearing Control App (no voiceover of instructions)
How to pair hearing aids with an iPhone for the first time
How to pair hearing aids with an iPhone for the first time Demonstration of pairing hearing aids with an Apple iPhone and how to put hearing aids in Pairing Mode. Verification of successful pairing shown in Thrive Hearing Control App. Screen share of iPhone shown on half of the screen.
How to ensure hearing aid connectivity after an iOS upgrade
How to ensure hearing aid connectivity after an iOS upgrade Demonstration of how to troubleshoot hearing aid connectivity after an iOS update. Screen share of iPhone and troubleshooting methods shown on half of the screen.
How to re-pair your hearing aids to an Audibel/Starkey accessory
How to re-pair your hearing aids to an Audibel/Starkey accessory Demonstration of how to re-pair hearing aids to an Audibel/Starkey accessory. Troubleshooting methods are shown with the Table Mic accessory in this video. Screen share of iPhone and Table Mic lights shown on half of the screen.
How to pair CIC hearing aids to an Apple device
How to pair CIC hearing aids to Apple device Visual demonstration of pairing CIC hearing aids with an Apple iPhone within iPhone settings (no voiceover of instructions).
Thrive Hearing Control App
How to disable Thrive demo mode
How to disable Thrive demo mode Demonstration of verifying whether demo mode is turned on/off and disabling of demo mode within Thrive Hearing in Control App. Verification of successful disabling of demo mode shown in Thrive Hearing Control App. Screen share of iPhone shown on half of the screen.
How to use voice commands to control your hearing aids
How to use voice commands to control your hearing aids Demonstration of using the double tap/voice command feature to control hearing aids. Examples of commands in this video are changing volume and changing memory. Screen share of iPhone and Thrive Hearing Control App shown on half of the screen.
How to create a reminder using your hearing aids and the Thrive App
How to create a reminder using your hearing aids and the Thrive app Demonstration of how to create a reminder in the Thrive Hearing Control App using the double tap/voice command feature. Screen share of iPhone and Thrive Hearing Control App shown on half of the screen.
How to set up Thrive App
How to set up Thrive App Text and screen share demonstration of how to initially set up the Thrive Hearing Control App (no voiceover of instructions). The demo lists the slight differences in the setup process for both Apple and Android users, as they differ slightly. Screen share of iPhone and Thrive Hearing Control App shown on half of the screen.
What to do if one of your hearing aids isn’t streaming
What to do if one of your hearing aids isn’t streaming Demonstration of how to troubleshoot if hearing aid is not streaming. Verification of successful connection/pairing shown in Thrive Hearing Control App. Screen share of iPhone and troubleshooting methods shown on half of the screen.
How to use Find My Hearing Aids
How to use Find My Hearing Aids Demonstration of using the Find My Hearing Aids feature to locate lost or misplaced hearing aids. The Find My Hearing Aid feature is integrated into the Thrive Hearing Control App. Screen share of iPhone and Thrive Hearing Control App shown on half of the screen.
What to do if your hearing aid’s Car Mode isn’t working
What to do if your hearing aid’s Car Mode isn’t working Demonstration of how to see if hearing aids have Car Mode and how to enable Car Mode within the Thrive Hearing Control App. When Car Mode is enabled, it will automatically turn on when a hearing aid wearer is traveling 10 miles an hour or faster to reduce road noise so the user can communicate effectively with a passenger in the car. Screen share of iPhone and Thrive Hearing Control App shown on half of the screen.
How to adjust hearing aid volume, mute and unmute
How to adjust hearing aid volume, mute and unmute Text and screen share demonstration of how to adjust hearing aid volume, mute, and unmute within the Thrive Hearing Control App (no voiceover of instructions). Screen share of iPhone and Thrive Hearing Control App shown on half of the screen.
Hearing Aids
How to remove and replace Hear Clear wax guards
How to remove and replace Hear Clear wax guards Demonstration of how to troubleshoot if the hearing aid user is not hearing as well as they typically do. Demo is shown on how to run a diagnostic Self Check in the Thrive Hearing Control App and how to remove and replace Hear Clear wax guards to see if it resolves the issue. Verification of successful Self Check shown in Thrive Hearing Control App. Screen share of iPhone shown on half of the screen
What to do if your hearing aids need repair
What to do if your hearing aids need repair Video advising what a hearing aid user can do if troubleshooting steps and methods have been taken and the hearing aids are still not working properly. It is recommended to contact your hearing care professional to address common problems. The hearing care professional can send devices into the manufacturer for repair or replacement, if necessary. It is not recommended for a user to send in their hearing aids to the manufacturer directly.
Can you program your hearing aids yourself?
Can you program your hearing aids yourself? Video advising against hearing aid users to program hearing aids themselves. It is recommended to go through your hearing care professional to achieve optimal outcomes, as these professionals understand the audio test requirements and your lifestyle requirements. Some hearing aids do allow users to make minor adjustments in real world environments. Demonstration shown on how to make minor adjustments within Thrive Hearing Control App on screen share of iPhone. displayed on half of the screen.
What to do if your hearing aids aren’t working properly
What to do if your hearing aids aren’t working properly Demonstration of troubleshooting steps to take if hearing aids are not working properly. Steps include: checking battery level, running your diagnostic Self Check feature, and contacting your hearing care professional after these troubleshooting methods have been taken. Screen share of iPhone shown on half of the screen.
How to get replacement parts for your hearing aids
How to get replacement parts for your hearing aids Video advising what a hearing aid user can do if they are needing replacement parts for their hearing aid, such as: HearClear wax guards, dome tips, microphone screens, or receivers. It is recommended to contact your hearing care professional, and to not go directly through the manufacturer.
Charging and Wireless Accessories
What to do if your custom hearing aids aren’t charging
What to do if your custom hearing aids aren’t charging Demonstration of how to troubleshoot if custom hearing aids are not charging. Steps include: inserting the custom hearing aids into the charger and checking battery indicator lights on the charging case and plugging the charging case into the wall.
How to make sure your Turbo Charger is charging your hearing aids
How to make sure your Turbo Charger is charging your hearing aids Demonstration of how to ensure Turbo Charger is effectively charging hearing aids. Steps include: inserting the hearing aids into the Turbo Charger and checking battery indicator lights on the Turbo Charger and plugging the Turbo Charger into the wall.
What to do if your standard hearing aids aren’t charging
What to do if your standard hearing aids aren’t charging Demonstration of how to troubleshoot if standard hearing aids are not charging. Steps include: inserting the custom hearing aids into the charger and checking battery indicator lights on the charging case and plugging the charging case into the wall.